Refund Policy

Introduction and scope

Thank you for choosing kiira.ai. This Refund Policy explains when and how we may issue refunds, and important limitations that apply because our offerings are digital and credits are often consumed immediately for AI processing. By purchasing or subscribing, you agree to this Policy. Where mandatory consumer laws provide otherwise, those laws prevail.

This Policy applies to paid offerings you buy through the kiira.ai website, including credit packs and subscription charges, as described at checkout and in your order confirmation.

Subscriptions and payment terms

Credits: consumable units used for AI image editing, generation, and other metered features within the Service.

Subscriptions: plans that provide credits and/or feature entitlements for a billing period (for example monthly or annual options shown on pricing pages).

Payments are processed by third-party payment providers; we do not store your full card number on our systems. Credit balances and usage are reflected in your account according to the product’s rules.

Refund rules (key conditions)

Because digital services are delivered quickly and credits may be consumed as soon as a request succeeds, refunds—except under “Exceptions” below—are only considered when all of the following are met:

Time limit: you must submit a refund request within three (3) calendar days of the payment you are asking to refund. We may decline requests received after that window.

Credit usage: for the order tied to the request, you must have consumed no more than ten percent (10%) of the credits associated with that purchase or, for a subscription charge, the credits allocated for that billing period (as shown in your account or order description).

Processing fees: approved refunds may be reduced by payment-network fees, bank charges, reasonable FX differences, and administrative processing costs actually incurred; the amount you receive is the net amount returned by your payment provider.

If checkout or the order states that a purchase is non-refundable (or similar), that label applies except where mandatory law overrides it.

Exceptions

Duplicate charges, clearly incorrect amounts caused by our systems, or other errors we confirm in writing may be corrected at any time after you contact us; verified overcharges may be refunded or credited without applying the three-day or ten-percent limits above, consistent with applicable law and good faith.

Nothing in this Policy limits rights that cannot be waived under mandatory consumer protection laws in your jurisdiction.

How to request a refund

1. Contact us: email support@angletu.com (preferably from the address associated with your account).

2. Provide details: include the account email you use to sign in, order or payment reference, purchase date, product purchased, and a short explanation of the issue.

3. Submit on time: send your request within three (3) calendar days of the payment date (based on when we receive your email).

Processing and timing

We generally respond to refund requests within one to two (1–2) business days. If a refund is approved, we typically submit it to the payment provider within twenty-four to forty-eight (24–48) hours.

The time for funds to appear in your account depends on banks, card networks, or wallets and may range from a few days to several weeks; that timeline is outside our control.

Canceling renewal

To avoid being charged for the next subscription period, cancel auto-renewal before the current period ends using the controls on the site or in your payment provider’s portal. Whether fees already paid for the current period can be refunded is still governed by the “Refund rules” section and applicable law.

Changes and contact

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date; please review it periodically.

Questions about refunds: support@angletu.com.